Terms & Conditions

Legal Notice

All the information and material contained in this digital platform is subject to copyright which is owned by Tourism Calgary - Calgary Convention & Visitor’s Bureau (“Tourism Calgary”) or by Bandwango. Users of this site may download information for their own reference, but no part of this site may be copied, reproduced, adapted or transmitted in any form by any process for any commercial purpose without the prior written consent of Tourism Calgary.

Offers

Offers presented through the Calgary Deals program are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Offer. The Merchant is the issuer of the Offer and is solely responsible for all matters pertaining to the redemption and use of the Offer. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs ("Liabilities") it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of an Offer or not. You waive and release Bandwango and Tourism Calgary, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents, (collectively, the "Released Parties") from any Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with your use of an Offer or the goods, services or experiences a Merchant provides in connection with the Offer. Services performed by the Released Parties are provided "AS IS" without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.


Offers are not redeemable for cash. Unauthorized or unlawful reproduction, resale, modification or trade of Offers is prohibited. Pricing relating to certain Merchant offerings and products on the site may change at any time at the discretion of Bandwango and Tourism Calgary, without notice.


By purchasing, viewing a mobile version, printing, accepting, using or attempting to use any Offer, you agree specifically to these Terms & Conditions and any additional deal-specific restrictions or other terms advertised in connection with and on the Offer at the time of purchase. These rules apply to all Offers that we make available, unless a particular Offer’s fine print states otherwise, and except as otherwise required by law. In the event of a conflict between these rules and an Offer’s fine print, the Offer’s fine print will control. Any attempt to redeem an Offer in violation of these Terms & Conditions will render the Offer null and void.



Contests
Users participating in any Tourism Calgary contests may be required to submit varying degrees of personal information, depending upon the nature of the particular contest. The specific information to be collected and how it will be used will be disclosed in the general contest rules and regulations and/or in the referring contest page, post or newsletter. Tourism Calgary will not be publishing the personal information of contest winners for this program.

Receiving Prizes

Occasionally, Tourism Calgary will promote contests and encourage participants signed up for the Discover Calgary Deals Pass program to participate in prize draws. To receive prizes, the following eligibility criteria should be met:

1.You must be 18 years and older and a resident of the Greater Calgary Area (within 40 kms of city limits) to be eligible

2.Employees and immediate family members of Tourism Calgary are not eligible to receive prizes under this program.

3.You will need to have redeemed at least 5 offers from the Discover Calgary Deals Pass to be eligible for prizing.

4.Other eligibility criteria will be defined dependent on the contest or promotion, and will be specified in the prizing sign up form.

To participate, please provide your information on the prizing form and ensure you only submit once per contest. Each contestant is allowed one entry per address and can only redeem one prize per contest period. Prizing availability is limited and will be distributed on a first come first served basis. Tourism Calgary reserves the right to close any ongoing contest or prize draw at their discretion and without advanced notification to users of the Discover Calgary Deals Pass.


No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.


Information on how to redeem your prizes will be provided to you via email communication.

Privacy Policy

Customer information is collected for the purpose of processing your sign up and ensuring your continued participation with this program. This information is kept confidential and is not shared except to the limited extent disclosure may be required under applicable law. During sign up, we may ask you if you would like to receive marketing communications. If you opt-in, then you will receive communications from Tourism Calgary according to what you opted into. Further info on Tourism Calgary’s privacy policy can be found at visitcalgary.com

Refund Policy

Refunds or exchanges on unredeemed vouchers are on a case to case basis. Please contact customer service via email at support@bandwango.com, phone (888) 921-5333, or text (888) 921-5333. Restrictions apply.

Customer Service Hours: Monday - Sunday, 6 am PT - 6 pm PT.

Refunds: Refunds may be made on certain unredeemed vouchers only. Refund requests on events, attractions, and certain admissions will not be honored.

Extensions: Purchase Activation Extensions may be made in certain circumstances by reaching out to customer service to explain the reason for request and will only be considered on unused passes or items that are still within the activation period timeframe. Extensions will not be made in any event past 365 days of the purchase date. Extension requests on events and certain time sensitive admissions will not be honored.

Third Party Refunds and Exchanges: Online Travel Agencies terms and conditions vary. Please see the third party terms and conditions for details.